If you are new to Airpocket - WELCOME ABOARD! We are thrilled to have your support for our new product and the launch of this new company.
We have had a set-back this week and as a result our manufacturing schedule has been adversely effected. It is now unlikely that we will be able to receive our first shipment of Airpockets before Christmas. This is a frustrating delay, especially as we know that many of our Kickstarter backers, as well as those of you who have pre-ordered here on our store, had joined with Christmas gift-giving in mind. We are very sorry that this has happened.
The hold-up is our manufacturing contract. The contract is crucial not only on the production side, but also because it forms part of our international intellectual property protections. We cannot proceed without it.
If the contract had been resolved this week we would have been able to ship the Airpockets in December. Unfortunately this hasn't happened and the deadline for December deliveries has now passed.
The good news is that the negotiations are going well. It's slow because of the need for lawyers and translators, but it's progressing because everyone at the table is keen to get moving on production. We have a great relationship with our manufacturers and that continues, which is why we are optimistic of reaching a resolution soon.
We are going to create a downloadable, printable Christmas gift pack for you to pop under the tree or in a stocking so that your friend or family member knows all about Airpocket and this exciting but sometimes unpredictable adventure they've unwittingly been roped into. If you would like to receive this by email, please get in touch with us at email@example.com
If you have pre-ordered your Airpocket, Travelbook and/or Amenities Case here in our online store and you would prefer a refund, please send an email to firstname.lastname@example.org and we will arrange one for you.
We are genuinely grateful, as always, for the support and understanding of everyone who has taken a chance on us. We are still headed in the right direction and we know that when this flight finally takes off, you're going to love your Airpockets.
Trish & Tanya